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Information you provide as part of a complaint will be used only to investigate and respond to your concerns. It will be processed in accordance with the Scheme’s Privacy Notice.
Internal Dispute Resolution Procedure
The Pensions Act 1995 requires pension schemes to have procedures for the trustees to resolve disputes arising from the running of the scheme.
You can download our guidance document below that summarises the procedure which you should follow if you wish to make a complaint about the Scheme.